Critical Information Summary

10Gbps Symmetric

10G Ethernet

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Critical Information Summary

10Gbps Symmetric

10G Ethernet

Document generated: 21 January 2026

Service Information

Service Name 10Gbps Symmetric
Product Type 10G Ethernet
Plan Code ETH10G

Dedicated fibre with symmetric 10Gbps speeds

Pricing (All prices include GST)

Monthly Charge $699.00/month
Setup/Connection Fee $0.00 (No setup fee)
Minimum Total Cost (First Month) $699.00

Contract Options & Setup Fees

Month-to-Month Contract Setup: $1999.00
12 Month Contract Setup: $999.00
24 Month Contract No setup fee

Early termination fees may apply if you cancel a fixed-term contract before the end of the minimum term. Please contact us for details.

Speed Information

Maximum Download Speed 10000 Mbps
Maximum Upload Speed 10000 Mbps
Typical Busy Period Speed (7pm-11pm) 10,000 Mbps

This plan features symmetric speeds - upload and download speeds are equal.

10G Ethernet services provide dedicated bandwidth. Actual speeds achieved will depend on your equipment, internal network configuration, and the performance of websites and services you connect to.

Data Inclusions

Included Data Unlimited

All HyperConnect plans include unlimited data with no excess usage charges.

Included Features

  • Symmetric 10Gbps speeds
  • Unlimited data
  • 99.9% uptime SLA
  • 24/7 priority support
  • Static IP addresses
  • FibreconX network

Supported Technologies

This plan is available on the following NBN technology types:

ethernet

Not all speed tiers are available on all NBN technology types. Use our address checker to confirm availability at your location.

Key Conditions & Limitations

  • Services are subject to availability at your address. An address check is required before ordering.
  • 10G Ethernet requires compatible networking equipment capable of handling 10 Gigabit speeds.
  • Service availability is limited to specific areas with 10G infrastructure. Site survey may be required.
  • Services are provided under our Standard Form of Agreement and Acceptable Use Policy.
  • Prices may change with 30 days notice. We will notify you of any price changes.

Contact & Support

Support Email support@hyperconnect.au
Support Phone 1300 798 718
Support Hours Monday to Friday, 9am - 5pm AEST
Customer Portal konnect.thecore.net.au

Complaints Handling

If you have a complaint about our service, please contact our support team first. We aim to resolve all complaints within 10 business days.

Step 1: Contact our support team via email at support@hyperconnect.au or phone at 1300 798 718.

Step 2: If you are not satisfied with our response, you can escalate your complaint to the Telecommunications Industry Ombudsman (TIO).

Telecommunications Industry Ombudsman
Phone: 1800 062 058
Online: www.tio.com.au

Service Provider

Provider Name Real World Technology Solutions Pty Ltd
ABN 74 101 234 664
Address 2 Eden Park Drive, Macquarie Park NSW 2113
Website hyperconnect.au

This Critical Information Summary was last updated on 21 January 2026.

For the most current information, please visit hyperconnect.au

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