Critical Information Summary
Business 1000/400
NBN - Business
Critical Information Summary
Business 1000/400
NBN - Business
Document generated: 22 October 2026
Service Information
This plan is no longer available for new orders. This summary shows the terms that applied when it was sold. See the current plan summary.
Pricing (All prices include GST)
Contract Term
Speed Information
NBN speeds are 'up to' speeds. Actual speeds may vary due to network congestion, your equipment, in-home wiring, and the NBN technology type at your address. Typical busy period speeds represent the download speeds most customers can expect during the evening peak period (7pm-11pm).
Data Inclusions
All HyperConnect plans include unlimited data with no excess usage charges.
Included Features
- Unlimited Data
- Australian Support
Supported Technologies
This plan is available on the following NBN technology types:
Not all speed tiers are available on all NBN technology types. Use our address checker to confirm availability at your location.
Key Conditions & Limitations
- Services are subject to availability at your address. An address check is required before ordering.
- NBN services require an active NBN connection. New connections may require NBN Co installation.
- Maximum speeds may not be achievable on all NBN technology types (FTTN/FTTB/FTTC connections may be limited by line quality).
- The 12-hour eSLA is an NBN Co repair target, not a guarantee. NBN commits to actioning faults within 12 hours during the eSLA window (7am-9pm, 7 days a week).
- Proactive monitoring runs 24/7 automatically and requires a valid mobile number for SMS alerts.
- 4-hour eSLA upgrade available for +$60.00/month (same 7am-9pm window).
- Services are provided under our Standard Form of Agreement and Acceptable Use Policy.
- Prices may change with 30 days notice. We will notify you of any price changes.
Contact & Support
Complaints Handling
If you have a complaint about our service, please contact our support team first. We aim to resolve all complaints within 10 business days.
Step 1: Contact our support team via email at support@hyperconnect.au or phone at 1300 798 718.
Step 2: If you are not satisfied with our response, you can escalate your complaint to the Telecommunications Industry Ombudsman (TIO).
Telecommunications Industry Ombudsman
Phone: 1800 062 058
Online: www.tio.com.au
Service Provider
This Critical Information Summary was last updated on 22 October 2026.
For the most current information, please visit hyperconnect.au