Critical Information Summary
Business 2000/100
NBN - Business
Critical Information Summary
Business 2000/100
NBN - Business
Document generated: 8 March 2026
Service Information
Pricing (All prices include GST)
Contract Term
Speed Information
NBN speeds are 'up to' speeds. Actual speeds may vary due to network congestion, your equipment, in-home wiring, and the NBN technology type at your address. Typical busy period speeds represent the download speeds most customers can expect during the evening peak period (7pm-11pm).
Data Inclusions
All HyperConnect plans include unlimited data with no excess usage charges.
Included Features
- Unlimited Data
- Australian Support
Supported Technologies
This plan is available on the following NBN technology types:
Not all speed tiers are available on all NBN technology types. Use our address checker to confirm availability at your location.
Key Conditions & Limitations
- Services are subject to availability at your address. An address check is required before ordering.
- NBN services require an active NBN connection. New connections may require NBN Co installation.
- Maximum speeds may not be achievable on all NBN technology types (FTTN/FTTB/FTTC connections may be limited by line quality).
- The 12-hour eSLA is an NBN Co repair target, not a guarantee. NBN commits to actioning faults within 12 hours during the eSLA window (7am-9pm, 7 days a week).
- Proactive monitoring runs 24/7 automatically and requires a valid mobile number for SMS alerts.
- 4-hour eSLA upgrade available for +$60.00/month (same 7am-9pm window).
- Services are provided under our Standard Form of Agreement and Acceptable Use Policy.
- Prices may change with 30 days notice. We will notify you of any price changes.
Contact & Support
Complaints Handling
If you have a complaint about our service, please contact our support team first. We aim to resolve all complaints within 10 business days.
Step 1: Contact our support team via email at support@hyperconnect.au or phone at 1300 798 718.
Step 2: If you are not satisfied with our response, you can escalate your complaint to the Telecommunications Industry Ombudsman (TIO).
Telecommunications Industry Ombudsman
Phone: 1800 062 058
Online: www.tio.com.au
Service Provider
This Critical Information Summary was last updated on 8 March 2026.
For the most current information, please visit hyperconnect.au