Critical Information Summary

NBN 500/50

NBN - Residential

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Critical Information Summary

NBN 500/50

NBN - Residential

Document generated: 21 January 2026

Service Information

Service Name NBN 500/50
Product Type NBN
Plan Category Residential
Plan Code RES50050

Pricing (All prices include GST)

Monthly Charge $99.00/month
Setup/Connection Fee $0.00 (No setup fee)
Setup Fee (New Development) $330.00
Minimum Total Cost (First Month) $99.00
Friends & Family Price $89.00/month

Contract Term

Minimum Term No lock-in contract
Notice Period 30 days

Speed Information

Maximum Download Speed 500 Mbps
Maximum Upload Speed 50 Mbps
Typical Busy Period Speed (7pm-11pm) 400-500 Mbps

NBN speeds are 'up to' speeds. Actual speeds may vary due to network congestion, your equipment, in-home wiring, and the NBN technology type at your address. Typical busy period speeds represent the download speeds most customers can expect during the evening peak period (7pm-11pm).

Data Inclusions

Included Data Unlimited

All HyperConnect plans include unlimited data with no excess usage charges.

Included Features

  • Unlimited data
  • No lock-in contract
  • FTTP/HFC only

Supported Technologies

This plan is available on the following NBN technology types:

fttp fttc fttn fttb hfc

Not all speed tiers are available on all NBN technology types. Use our address checker to confirm availability at your location.

Key Conditions & Limitations

  • Services are subject to availability at your address. An address check is required before ordering.
  • NBN services require an active NBN connection. New connections may require NBN Co installation.
  • Maximum speeds may not be achievable on all NBN technology types (FTTN/FTTB/FTTC connections may be limited by line quality).
  • Services are provided under our Standard Form of Agreement and Acceptable Use Policy.
  • Prices may change with 30 days notice. We will notify you of any price changes.

Contact & Support

Support Email support@hyperconnect.au
Support Phone 1300 798 718
Support Hours Monday to Friday, 9am - 5pm AEST
Customer Portal konnect.thecore.net.au

Complaints Handling

If you have a complaint about our service, please contact our support team first. We aim to resolve all complaints within 10 business days.

Step 1: Contact our support team via email at support@hyperconnect.au or phone at 1300 798 718.

Step 2: If you are not satisfied with our response, you can escalate your complaint to the Telecommunications Industry Ombudsman (TIO).

Telecommunications Industry Ombudsman
Phone: 1800 062 058
Online: www.tio.com.au

Service Provider

Provider Name Real World Technology Solutions Pty Ltd
ABN 74 101 234 664
Address 2 Eden Park Drive, Macquarie Park NSW 2113
Website hyperconnect.au

This Critical Information Summary was last updated on 21 January 2026.

For the most current information, please visit hyperconnect.au

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