Your Connection,
Watched 24/7
With HyperConnect Business NBN, we don't wait for you to report a problem. We monitor your connection around the clock and take action the moment something goes wrong.
What to Expect
Proactive monitoring means we're always watching your connection, so you don't have to.
24/7 Connection Monitoring
We continuously monitor your connection and detect issues within 5-20 minutes of an outage occurring.
Smart Diagnosis
We determine whether the issue is an NBN network fault or potentially your equipment, before taking action.
Proactive Fault Lodgement
When we identify an NBN fault, we automatically escalate it to NBN on your behalf - no action required from you.
Post-Outage Follow-Up
After a fix is applied, we verify your service is restored and notify you that everything is back online.
How It Works
A simple three-step process that keeps your business connected.
Monitor
Our systems continuously check your connection health, testing reachability every few minutes around the clock.
Detect
When an issue is detected, we immediately diagnose whether it's an NBN network fault or a local equipment issue.
Resolve
For NBN faults, we lodge a ticket automatically. We keep you informed via SMS and verify restoration.
What You'll Need to Do
Just a few simple details to ensure we can reach you when it matters.
Provide Technical Contact Details
During signup, you'll provide the contact details for the person (or people) who should be notified about connection issues. This is typically your IT contact or office manager.
Example Notifications
Here's what SMS alerts from HyperConnect look like. Clear, informative, and actionable.
HyperConnect: We've detected your connection is offline. We're investigating and will update you shortly.
HyperConnect: We've lodged a fault with NBN on your behalf. Ticket #NBN123456. Target resolution: 12 hours.
HyperConnect: Your service has been restored. Let us know if you experience further issues.
Frequently Asked Questions
Common questions about our proactive monitoring service.
How quickly will you detect an outage?
Typically within 5 minutes, and always within 20 minutes. Our monitoring systems perform regular checks, and multiple consecutive failures trigger an alert and investigation.
Will I get charged if NBN finds no fault?
We diagnose before lodging to minimise this risk. Our monitoring can distinguish between network-side faults and local equipment issues. If we determine it's likely your equipment (router, internal wiring, power), we'll contact you first rather than lodging an NBN fault.
What if I don't respond to an equipment alert?
We'll follow up with you to check on the situation. However, we won't lodge an NBN fault until we've ruled out equipment issues on your end. This protects you from potential charges for technician visits that find no network fault.
Can I add multiple technical contacts?
Yes! Contact our support team to add additional contacts or set up a team distribution. This is useful for businesses where multiple people need to be aware of connectivity issues, or where IT responsibilities are shared across a team.
How do webhooks work?
Webhooks let your IT team integrate monitoring alerts directly into your existing tools. When an outage is detected or resolved, we'll send a JSON payload to your specified endpoint.
Common integrations:
- Slack - Post alerts to a channel via incoming webhooks
- Microsoft Teams - Send alerts to a Teams channel
- PagerDuty - Trigger incidents for on-call rotation
- Custom systems - Integrate with your own monitoring dashboard or ticketing system
Contact our support team to configure webhooks for your account.
Ready to get protected?
Proactive monitoring is included at no extra cost with all HyperConnect Business NBN plans. Keep your business connected with 24/7 oversight.